So, what matters to your customers? Usually the same things that are important to you in dealing with a supplier. Here’s Dynic’s plan for how to succeed with customers.
Listen:
Ask your customers what they want. Listen. Listen again, and harder this time, to what they actually say. What you hear and learn is often different from what you expect. And then give them what they ask for.
Consistent Quality:
There's a big difference between consistent quality and occasional quality. One thing that separates the ordinary companies from the extraordinary companies is their ability to produce quality products and services time and again – from the continuous testing of raw materials to thorough quality checks on all finished products. Provide consistent quality products.
Exceptional Service
Commitment to service is about going beyond what is realistically expected of you. It’s about being friendly, knowledgeable and easy to work with and turning your customers into enthusiastic referral sources and lifelong clients because the value you bring to your customers goes far beyond just your products.
A Simple Philosophy: “For the Customer”
The highest goal is to exceed your customer’s expectations and provide them with the products and service they need to succeed. Strive to follow the highest standards of conduct and foster a business culture that recognizes the value of your relationships with customers.